FAQ

The cost of a phone system will vary widely depending on the features, hardware, and vendor chosen. For more information on pricing please contact our sales department on 08443 572542.

When purchasing a new telephone system every business has different requirements so we are unable to advise how quickly your new telephone system can be installed. However once the order has been placed we will be able to give you an estimated installation date.

No, your telephone service will change over without any interruption; all you will notice is a reduction in your telephone bill. All transfers are made on a "like for like" basis, so you can expect to keep exactly the same services you currently have.

We only work with hardware which has been put through rigorous testing so we can guarantee call quality. All our cards come with echo cancellation modules to ensure quality over PSTN connections. With VoIP, call quality depends on the quality of your Internet connection and we can advise you on this area.

Yes, we can arrange for new lines to be installed. These lines will be added at the same reduced rates as any telephone lines you already have with us. Please contact our sales department on 08443 572542 for more information.

Broadband is a fast, reliable internet service. With a Broadband connection, you pay a monthly fee and you will be connected to the internet 24 hours a day.

• Broadband is always on. There's no waiting for connections or costly investments in multiple modems
• It has a fixed price per month, so you can budget accordingly
• It's relatively easy to install (depending on how many PCs require broadband access)
• It won't tie-up your phone line, so you can talk and surf
• It's exceptionally fast - up to 40 times faster than dial-up - and you can choose the broadband option best suited to your business

No. ADSL can run on your existing landline provided that your line is capable of supporting ADSL and there are no incompatible products or services already on your line.

VoIP (Voice over Internet Protocol) technology enables you to make and receive telephone calls over a broadband Internet connection instead of over a traditional phone line.

• Reduced local and long-distance charges
• One network to manage for both voice and data, instead of two
• Reduced travel costs,thanks to online conferencing and easy to use video calls and other collaboration tools
• Easily make additions, moves, and changes to the phone system as needed
• Employees have more ways to stay connected and customers can reach them more easily
• Take all of your phone system's features with you for use at home, at the office, or on the road

VoIP has already been around for many years and has now become an attractive alternative to traditional PSTN connections. We however realise that your phone system is a key component of your business and must be reliable. This is why we encourage customers who can not guarantee that their Internet connection will be stable to have a fall back solution such as a PRI or BRI connection.